Concierge.io
Concierge.io
Token: CGE


Travel Booking Marketplace

ICO dates
Start date: 2018-03-31
End date: 2018-04-30

Registrated in: UK

Platform: NEO
Type: NEP5

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Concierge.io categories
Business services Cryptocurrency Internet Platform Tourism
Concierge.io whitepaper
Video
Concierge.io token sale
KYC passing required Yes | Whitelist No | Restriction for countries USA
Tokens for sale 100,000,000
Token distribution in ICO
65%
65%
Price CGE = 0.35 USD
Price in PreICO CGE = 0.15 USD
Minimal investment 1 NEO
Bonus in ICO 0-3 hours = 25% 3-6 hours = 15% 6-12 hours = 5% 12+ hours = NO BONUS
Concierge.io news, social
Concierge.io search trends in Google
Random whitepaper excerpts

EXECUTIVE SUMMARY
This document follows the processes of the Concierge.io design and development and
execution. Concierge.io is a decentralized travel booking marketplace that utilizes the
NEO blockchain, reducing 3rd party interaction, whilst pledging a transparent operational
process.
Concierge.io system to the travel industry which connects consumers directly with vendors
over the platform, to discuss their deals with no fee or commission associated. With hope
and direction to become the first decentralized global travel marketplace/application that
will be a one-stop shop for all travel related services.
Current centralized market leaders (e.g. Booking.com, Airbnb. com, Expedia.com) take
15-45% booking fees from vendors which prices are passed onto consumers more often
than not. Added to this fee, are ones from payment merchants charging around 2-3% on
each transaction.
Concierge.io marketplace UI (User-Interface) and UE (User-Experience) have been
designed to give as much accessi...

TABLE OF CONTENTS
Executive Summary
1.0 Introduction
2.0 Market Overview
3.0 Concierge Business model
4.0 Why Blockchain?
5.0 CGE Ledger
6.0 CGE Token Sale
7.0 Decentralised App & Web Platform
8.0 Project Dynamics & System Architecture
9.0 Technical
10. Business & Platform Development Roadmap
11.0 Team
12.0 Risk factors
13.0 Regulatory strategy
14.0 FAQ
15.0 References
16.0 Disclaimer
...

1.0 INTRODUCTION
1.1 Inspiration
Travel & tourism generated approximately $7.2 Trillion (9.8% of global GDP) in 2016 [1].
Online booking covers a majority of the revenues with 76% of those bookings taken online
[2]. However, in this situation, the 76% of online booking often go through one the big 5
intermediaries dominating the industry, collectively setting high percentage booking fees. In
turn reducing and slowing the development of these businesses. Due to the lack of change over
the last decade within online booking platforms, this presents an opportunity for utilization of
the blockchain within the industry.
1.2 Overview
Current online platforms have such power over vendors they issue an average of 30% fee on
each booking (In some cases we have seen up to 50% fees). Due to the dominance of the key
players, it’s hard for vendors from small to large groups to go elsewhere, until now.
Concierge.io provides a user-friendly booking and exchange platform utilizing the NEO
blockc...

1.0 INTRODUCTION
1.5 Areas of Revolution
Below are the 10 key areas in which Concierge.io surpasses benefit over the traditional
means of booking.
1. Blockchain
– The technology enables us
to control and automate systematic errors
which occur in the current process of
booking.
7. Loyalty
– System standards for users to
meet, give them rewards upon reaching
goals etc. This will use an automated
system.
2. Reviews
– Blockchain allows transparency
and honesty to the review system.
3. Overbooking
– Blockchain will allow us to
never double book a single booking.
8. Policy and compliance
– Blockchain
facilitates users to book locations they
desire as long as it’s within policy. Travel
data still gets collected, consolidated and
made available, instantly.
4. Charge backs
– Blockchain allows use
to reduce risk of payment charge backs.
Whilst reducing the risk of any per...

1.0 INTRODUCTION
1.6 Solution
Concierge.io solves the issues stated above by creating an innovative decentralised application
and web-platform which utilises the NEO blockchain to bring;

Speed to transactions incorporating instant transactions between users - Instant
transactions over the NEO blockchain 1,000 TPS (Transactions Per Second).

Safety to booking in case of disputes or discrepancies - we will offer a dispute option
within each booking made via Concierge.io platforms. (Evidence of the issue within the
booking/service would need to be presented and both parties must respond in due time to
come to an agreement about the issue).

Transparent and accurate reviews (Blockchain doesn’t allow reviews to be manipulated or
edited so there’s always honest feedback from genuine customers).

Peer-To-Peer communication between vendor and consumer (Concierge.io are the first to
market within the travel industry utilizing the Peer-To-Peer function).

2.0 MARKET OVERVIEW
2.1 Total Contribution of Travel & Tourism
2016 - Billion USD
12,000
10,000
8,000
6,000
4,000
2,000
0
DIRECT
INDIRECT INDUCED
2.2 Breakdown of Travel & Tourism’s total
contribution to GBP and employment 2016
GDP (2016 Billion USD))
1,327
3,639
2,230
107,833
124,880
50,865
Global Investment Positives:
• Global bookings across the
industry are on an upward trend.
• Demand is expected to keep
maintaining an upwards trend in
terms of growth.
• The asian market is also on
an upward trend , and many
vendors are adding more
availability.
DIRECT
INDIRECT INDUCED
= Total contribution of travel & tourism
7
...

2.0 MARKET OVERVIEW
2.3 Online Sector Review
Growth in the Online Travel Agency industry is likely to be below the expectations set by the
last few years. The conversion from offline to online booking is largely complete, and industry
growth depends on the slower organic growth of the whole travel industry as opposed to a shift
within it. As travel service vendors react to the slowdown in growth, the Online Travel Agencies
could face declining rates on transactions hurting profitability. Vendors of travel services seek
to cut out the intermediaries. A strengthening dollar will weigh on international revenues. Hotel
room bookings are a significant driver of revenue for most of the industry.
Majority booking platforms within the industry operate with metasearch engines. Metasearch is
understood to allow individual vendor’s accese to the search engine showing listings from only
that company across times locations or services. Online advertising space specific to travel is
also available to purchase....

3.0 CONCIERGE BUSINESS MODEL
3.1 What Does Concierge.io Offer?
Concierge.io is a marketplace offering a transparent, simple booking platform for Hotels, Tour
and property exchanges within the travel & tourism industry. By creating a global interactive
purchasing and exchange platform, reducing the cost for all users whilst considerably increasing
service levels and accessibility. Concierge.io improves all aspects of what is currently offered
within the industry.
3.2 Network Scalability
Within industry an average transaction per online platform is approximately 1,000 TPS
(transaction per second). Concierge.io initially looked to use Ethereum however long-term
scalability of ETH simply wouldn’t scale up to the transaction speed and quantity that we expect.
This directed Concierge.io to utilize the NEO blockchain currently running at 1,000 confirmed
TPS with the potential to reach 10,000 TPS. To compete for a strong market position Concierge.
io will utilize the NEO blockchain to its opti...

Concierge.io Roadmap

1
2017
Founders of concierge meet to confirm ideas around decentralized travel platform.
Founders meet with developers and initiate the start of the decentralized application and web platform build.
Token is tested and ready for release.
White paper has been completed, published and sent out to specific investors, ready for marketing.
Whitepaper available in both English and Chinese.
Sale website optimised
Web platform and application designed around user accessibility.
Concierge.io whitepaper release
2
Quarter 1, 2018
Pre sale initiating continuing to the main-sale over a 2-month period
Defining and initial development the back-end structure of the Concierge.io platform
UI design and initial development of front-end of application and website platform.
Hire vital employees:
– Blockchain developers
– Front-end developers
– Back-end developers
– Sales and marketing employees
– iOS and android developers & web developers
3
Quarter 2, 2018
Listing CGE token on exchanges (Approximately 1-month after Main-sale concludes)
Integration of platform in line with blockchain including fiat and cryptocurrency payment methods.
Peer-to-Peer chat option and amalgamation of AI-based dispute system development
Beta testing
Release of Concierge.io beta application and web platform
Release Hotel bookings on the platform
Launch industry promotional activities developing partnership with key hotel and resort chains
Further development of platform and releasing V.1 of Concierge.io
4
Quarter 4, 2018
Research of expansion of Concierge.io into different regions after initially starting in south east Asia and Australia (Regions will be chosen based on estimated speed of adoption)
Partnerships with blockchain identity security platforms ensuring privacy with direct chats and within the payment system
Release Tour bookings on the platform
Press release around the tour options and reach out to key tour providers
Release V.2 of the Concierge.io platform updated now offering tour bookings
5
2019
Partnerships with universities and other educational institutions upholding youth development in forms of internships with yearly positions available within Concierge.io
Release property exchanges onto the platform
Press release around the property exchanges
Release V.3 of the Concierge.io platform updated now offering property exchanges
Advancement into other regions such as Europe, North and South America
6
2020
Research into other areas within travel which Concierge.io could bring benefit to
Analysis and research areas of travel available on the Concierge.io platform. (Such as; Taxi bookings, Rent-a-car, Boating charters)
Develop augmented reality (AR) and virtual reality (VR) into the system for browsing purposes of consumers
Launch in multiple areas within travel (Such as; Taxi bookings, Rent-a-car, Boating charters) – Market analysis will justify which area to enter in what region first.
Debbie Ward
Advisors Debbie Ward

Simon Stevens
Advisors Simon Stevens

Adam Chaplin
Team Adam Chaplin CEO & Founder

Steve Hipwell
Team Steve Hipwell CMO & Founder

Paul Spallini
Team Paul Spallini CTO & Co-Founder

Matthew Lopez
Team Matthew Lopez CIO, CFO & Co-Founder

Cong Nguyen Van
Team Cong Nguyen Van Technical Project Leader

Slava Korobeynikov
Team Slava Korobeynikov Blockchain Product Manager

Dung Anh Trieu
Team Dung Anh Trieu Certified Blockchain Expert

Shakhruz Ashirov
Team Shakhruz Ashirov Blockchain Engineer

Duong Thanh Tung
Team Duong Thanh Tung Tech Project Manager

Andy Nguyen
Team Andy Nguyen Blockchain Developer

Tuan Dang Thanh
Team Tuan Dang Thanh Blockchain Developer

Tam Nguyen Thanh
Team Tam Nguyen Thanh Creative Designer

Hanh Truong Thi
Team Hanh Truong Thi Quality Assurance

Tony Bui
Team Tony Bui Technical Liason

Dominic Tunstall
Team Dominic Tunstall Creative Designer

Anders Larsson
Anders Larsson
BLOCKCHAIN ADVISOR
Blockchain & Tehnical Advisor (Included in the world
Blockchain Advisor
Trusted Advisor
Founder allcoinWiki
Joakim Holmer
Joakim Holmer
Business Development
Marketing, Business scaling & Business development
Blockchain Advisor
Trusted Advisor
Founder allcoinWiki
Nguyen Hong Dai
Nguyen Hong Dai
Indi Nainggolan
Indi Nainggolan
Adam Chaplin
Adam Chaplin
CEO & Founder
Co-Founder
Steve Hipwell
Steve Hipwell
CMO & Founder
CMO & Founder
Founder & Chief Operations Officer
Matthew Lopez
Matthew Lopez
CIO, CFO & Co-Founder
CIO, CFO & Co-Founder
CIO, CFO & Co-Founder
Cong Nguyen Van
Cong Nguyen Van
Technical Project Leader
Technical Project Leader
Technical Project Leader
Slava Korobeynikov
Slava Korobeynikov
Blockchain Product Manager
Blockchain Product Manager
Duong Thanh Tung
Duong Thanh Tung
Tech Project Manager
Tech Project Manager
Tech Project Manager
Tuan Dang Thanh
Tuan Dang Thanh
Blockchain Developer
Blockchain Developer
Tam Nguyen Thanh
Tam Nguyen Thanh
Creative Designer
Creative Designer
Creative Designer
Hanh Truong Thi
Hanh Truong Thi
Quality Assurance
Quality Assurance
Quality Assurance
Tony Bui
Tony Bui
Technical Liason
Technical Liason