PodOne
PodOne
Token: QBE


The Next Global Phase In Contact Center Services

ICO dates
Start date: 2018-01-15
End date: 2018-02-15

Registrated in: USA

Platform: Ethereum
Type: ERC20

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https://podone.io Screenshot
PodOne categories
Communication Platform Software
PodOne whitepaper
Video
PodOne token sale
KYC passing required No | Whitelist No | Restriction for countries No
Soft cap 1000 ETH
Hard cap 45000 ETH
Token distribution in ICO
70%
70%
Price 1 ETH = 1500 - 3000 QBE
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Random whitepaper excerpts

PodOne, LLC
September, 2017
Contents
Abstract
2
What Is PodOne
3
Idle Time Resource Pool
4
Elastic Staffing
4
Workforce Management API
5
Components of PodOne
5
Blockchain
5
Qubicle Token
5
PodOne Wallet
6
Members of the Network
7
PodOne University
7
Qubicle Ratings Engine
8
Sample Scenarios
8
Employer Use Cases
8
Agent Use Cases
9
PodOne Team
10
History
10
Industry Awards
11
Key Members
11
Initial Coin Offering
13
Crowdsale Details
13
Roadmap
14
Use of Proceeds
14
Frequently Asked Questions
15
1
...

Abstract
Over the past three decades, there has been a transformation in the enterprise software industry
that changed the way businesses acquire and utilize software. The enterprise software licensing
approach pioneered by Microsoft dominated the market for over 30 years. Additionally,
deployment for software purchased using traditional software licenses were initially in siloes –
installing

ACT! for DOS 1.0

, for example, only allowed end users to interact with it as a
stand-alone product and had no support for networking. It wasn’t until

ACT! for DOS 2.0

when
networking support was introduced and allowed information sharing between “workgroups”
using a centralized database across multiple ACT! client installations. Subsequently, numerous
providers of business software added shared networking support into their applications, leading
us into the client-server software model that dominated enterprise software during the 90’s.

What Is PodOne
PodOne is a decentralized contact center network

that connects businesses together. Through
PodOne, a business can take advantage of human resources leased to it from throughout the
network in order to acquire the personnel necessary to handle customer interactions.
Some of the biggest challenges faced by contact centers include exorbitant operating and capital
technology expenditures; a demanding labor force with costly recruiting, training and recognition
programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as
measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter
scores (NPS); as well as service level challenges measured via three key industry performance
indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time
(AHT).
The award-winning team behind PodOne has spent the last 15 years in the contact center
industry working on solving some of the indu...

Idle Time Resource Pool
At a contact center, oftentimes a representative is idle while he or she is waiting to handle
customer interactions, typically due to lower-than-expected call volumes rather than a fault of
their own. The employer pays for this lapse in productivity, especially if the representative is paid
by the hour. With PodOne, an employer can auction its employees’ idle time to other businesses
and individuals on the network in need of additional human resources to complete tasks. An
employer leasing out its own surplus human resources to other businesses is paid for doing so,
thus keeping its workforce productive while generating additional value even during moments of
idleness, solving the first problem discussed earlier. This system creates a pool of available
representatives and a marketplace for their idle time for use by businesses in need of additional
staffing.
Elastic Staffing
During a business’s peak seasons, contact centers are faced with the task and challenges of
<...

Workforce Management API
Proper workforce management is critical to the efficient planning, allocating, and utilizing of
human resources within most critical contact center operations. Intra-day planning and
forecasting for staffing purposes requires key metrics from contact center software platforms.
These include call volumes by interval (by half hour, by hour, etc), busy hour statistics, average
call times, average speed of answer, and more. When analyzed, these metrics assist workforce
management analysts in determining the staffing requirements needed to achieve their contact
center’s customer service goals and overall business objectives.
As the creators of PodOne are the developers of the award-winning Fenero cloud-based contact
center software, key performance indicators on interaction traffic and usage patterns for users of
Fenero are automatically integrated into PodOne. This aides in providing automated volume
forecasts and suggestions on right-sized resource requirements to help contact cent...

used to reward customer service agents for being top performers, further incentivizing them to
deliver high quality experiences to their customers.
A crypto token is an incentive-based concept which employs cryptography in order to maintain
security and is exchanged over a decentralized, peer-to-peer network, such as PodOne. Units of
a crypto token and the transactions involving them are tracked via the blockchain, allowing any
node in the network to validate their authenticity. Typically, there is a finite amount of any given
crypto token. Thus, as the crypto token network grows, there are more people circulating the
crypto token, and the market forces of supply and demand cause the value of the crypto token to
rise. Tokens typically can be exchanged for fiat currencies, such as the US dollar, or for other
cryptocurrencies. A token such as Qubicle provides a mechanism for financial incentive to drive
the PodOne network. Qubicles will also provide PodOne with secure, easily-validated
transactions without ...

Members of the Network
There are two principal actors on the PodOne network. We refer to the first of these actors as the
Employer

. The Employer has a need for human resources and places a request on the PodOne
network for a task or a role it would like to see fulfilled, along with a set of qualifications for that
job or role.
The second actor on the network consists of

Agents

, workers who either make up businesses
such as call and contact center business process outsourcers (BPO) or individuals, including
independent contractors (1099) specializing in providing customer service, sales, or support.
Whether they are BPO or 1099 Agents, they bring value to the PodOne network by providing the
human resources talent necessary to make the ecosystem operate. PodOne will be automatically
fed real time worker utilization data - such as time spent on a call, billable unproductive time, and
after call work time - from the Fenero contact center platform (and e...

Various courses, created by members of the PodOne network, are available in PodOne University
on a myriad of essential skills. Examples can include free or paid user-generated courses in
customer service, knowledge of specific campaigns or products, and language proficiency. A
worker may take a course, which will cost the worker some Qubicles to be paid to the creator of
the course, and receive certification in that course’s skill upon passing it. All work certifications
will be tied to their unique PodOne ID and made publicly available and verifiable via the PodOne
blockchain.
Furthermore, when an Employer chooses to post a request on the network, among its desired
qualifications for the request, the Employer may select certain courses from PodOne University it
wishes all workers applying for the role to have passed. The creator of the course will receive
Qubicles for each instance this occurs. Thus, users are provided with a financial incentive to
create course content for PodOne University.
It...

PodOne Roadmap

1
Quarter 4, 2017
Initial Coin Offering Prep

2
Quarter 1, 2018
Crowdsale
Recruiting
Yellowpaper
Tools and Frameworks
UI and UX
3
Quarter 2, 2018
Blockchain and Qubicle
PodOne Wallet
PodOne University
Idle Resource Pool
Elastic Staffing
Workforce API
4
Quarter 3, 2018
Unit Testing
Integration Testing
Alpha Deployment
5
Quarter 4, 2018
Onboard Test Agents and Employers
User Acceptance Testing and Feedback
Loop 1.0 Beta Release
Rob Duncan
Advisors Rob Duncan

Marlon Williams
Team Marlon Williams Chief Executive Officer

Colin Stansfield
Team Colin Stansfield Chief Software Architect

Charles Callari
Team Charles Callari Chief Operations Officer

Judson Noel
Team Judson Noel Customer Success Chief

Anthony Rossello
Team Anthony Rossello Junior Software Developer

Morgan James
Team Morgan James Marketing Manager

Warren Whitlock
Warren Whitlock
ICO Advisor
Blockchain Influencer advising ICO's
Advisor
Influence Architect, Top 10 Social Media Influencer
Blockchain Expert & Reputed Digital & Social Influencer
Digital Media Expert
Digital business development strategist
PR & Marketing Adviser